The Sobeys Survey at sobeys.com/mysobeys is a customer feedback initiative offering a chance to win one of three $500 gift cards every month, and is open to Canadian residents who recently shopped at Sobeys. Below is a comprehensive FAQ post covering all aspects which is including how to enter, eligibility, rules, prizes, survey questions, and important details for 2025.

What Is the Sobeys Survey?

The Sobeys Survey is an online platform for customers to share feedback about their shopping experiences at Sobeys grocery stores across Canada. The survey aims to help Sobeys improve its products, services, and store environment based on genuine customer input.

Why Should I Participate?

Participation lets customers:

Influence store improvements and policies.
Report positive and negative experiences.
Get a chance to win a $500 Sobeys gift card in the monthly sweepstakes.

Who Is Eligible to Enter the Sobeys Survey?

Participants must be 18 years of age or older.
Only legal residents of Atlantic Canada, Ontario, Alberta, Saskatchewan, or Manitoba can enter.
Immediate family or employees of Sobeys are not eligible.

Do I Need to Make a Purchase?

No, a purchase is not required. Entry can be through an online receipt-based survey or a mail-in essay submission.

How Many Times Can I Enter?

Limit: 1 entry per invitation, with up to 12 entries per person during the contest period.
Only one prize can be won per person.

How Long Is a Receipt Valid for Survey Entry?

Receipt must be used within 7 days from the date of purchase to complete the survey.

How Can I Take the Sobeys Survey Online?

Step-by-step instructions:

Go to sobeys.com/mysobeys
Choose your preferred language (English/French).
Select your province and store.
Enter the store number and transaction number from your receipt.
Answer questions about satisfaction with staff, cleanliness, products, and your shopping experience.
At the end, provide your full name, phone number, and email.
Optionally, enter your Scene+ number.
Decide if you’d like to enter the sweepstakes draw for a gift card.

What Kind of Questions Will I Be Asked?

Expect questions such as:

How satisfied were you with your Sobeys shopping experience?
Rate staff friendliness and helpfulness.
Rate cleanliness and store organization.
Rate quality and variety of products.
Open comment opportunities to share suggestions or complaints.

What Is the Mail-in Entry Method?

Instead of taking the survey online, mail a handwritten essay (up to 100 words) describing your Sobeys shopping experience. Include:

Your signature, date, full name, phone number, and mailing address.
Mark the essay with your eligible region (“SOBEYS ATLANTIC CUSTOMER EXPERIENCE CONTEST” etc.).
Send by mail to: Sobeys Customer Experience Contest – C/O Marketing, Consumer Insights, 123 Foord Street, Stellarton, Nova Scotia, B0K 1S0, Canada.

What Are the Survey Prizes?

Each month, 3 winners receive $500 in Sobeys Gift Cards (five $100 gift cards per winner).
Prizes must be accepted as awarded (no cash alternative).
Winners are selected at random among valid entries.

How Are Winners Selected and Notified?

Random draw held at Sobeys’ headquarters in Stellarton, Nova Scotia, after each contest period.
Winners are notified within 14 days using the provided phone or email.
Winners must answer a simple mathematical skill-testing question and sign a declaration form to claim the prize.
Failure to comply may result in forfeiture and redraw.

Survey Rules and Requirements

Only one entry per invitation; up to 12 entries per person per contest period.
Must provide valid contact details; incomplete information will void entry.
Purchases don’t improve odds.

What Is Needed to Participate?

Sobeys receipt (for online entry).
Internet-enabled device (smartphone, tablet, computer).
Proficiency in English or French.
Valid email and phone number.

Can I Enter if I Get an Email Invitation?

Yes, randomly selected Scene+ loyalty members may get invitations with direct links—valid for 7 days from receipt and only 1 entry per invitation.

What If I Have Issues or Questions About the Survey?

Contact Sobeys Customer Service:

Phone: 1-888-944-0442
Email: customer.care.ontario@service.com.

What Happens to My Personal Information?

Used only for contact during the survey and to administer prizes.
Winners’ names and images may be used in Sobeys promotions without additional payment.

Can I Win More Than Once?

Only one prize per person across all draws.
Multiple draws allowed, but only a single win per individual.

How Are Prizes Delivered?

Verification and completed forms required for all winners.
Prizes mailed within a few weeks after verification; Sobeys not responsible for delays post-mailing.[

Can I Enter on Behalf of Someone Else?

No. Third-party entries are not permitted.

What If I Don’t Respond If I Win?

Must respond within 7 days of notification or risk forfeit of prize and redraw.
Must complete all conditions (math question, forms) to officially claim prize.

Why Does Sobeys Run This Survey?

To gather actionable customer feedback.
Improve store experience, product assortment, and customer service.
Ensure customer needs and complaints are addressed.

Key Points to Remember

Participation is free and quick.
Your feedback is vital to Sobeys’ continuous improvement.
Regularly check your receipt or Scene+ email for entry opportunities.
Be honest and thorough in your responses.

Contact and Quick Links

Purpose	Details
Sobeys Main Website	www.sobeys.com
Survey Entry Website	www.sobeys.com/mysobeys
Customer Service Phone	1-888-944-0442
Customer Service Email	customer.care.ontario@service.com

Conclusion

Participating in the Sobeys Survey at sobeys.com/mysobeys is a straightforward way to influence the future of one of Canada’s leading grocery retailers while having a chance to win valuable prizes. Every response counts—help shape your local store’s policies, product variety, and overall service while participating in a community-wide effort toward better shopping.